Delivery & Returns Policy


If for any reason you wish to cancel your order with us, please send an e-mail to jayswax@outlook.com We can cancel your order at any time, providing the goods have not been despatched.

In the event that your order has been dispatched, you can return the goods within 3-7 working days. The goods must be returned in their perfect, unopened condition and sealed in their original packaging. The costs of returning goods to us will be met by you. On receipt of the goods, we will then authorise a refund. We will refund for the cost of the goods only.

The Goods will remain your responsibility until they have been safely delivered to us. We strongly advise that you insure the Goods and get proof of posting in case of loss or damage.

Return Address:
jayswax
19 station road
Ystrad Mynach
CF827AT

Delivery Policy

Our aim is to despatch goods as soon as possible, our delivery times are from 3-5 days . All other parcels will be delivered by in a signed for service so where possible, please ensure somebody is home to take delivery. Please be aware that in some cases, this can be longer due to high order volumes and unforeseen circumstances.

When entering your delivery address please ensure that you give all the relevant information and that you have double checked your delivery address before processing the order. If the information given is not accurate this will result in us incurring addition delivery costs from our shippers. We reserve the right to pass this cost on to the customer if incorrect information has been given. With this process will we also ask the carrier to hold your parcel until the additional shipping has been paid.

When placing an order from the channel islands or highlands please ensure you select the relevant postage option for your postcode. If this has not been done we will contact you regarding this regarding additional postage costs or refunds.